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PathFinder Voice Messaging System
 

PathFinder is our most sophisticated and complete messaging system. More than just voice mail, PathFinder is a powerful Windows-based messaging platform that allows workgroups to share voice, fax, and e-mail messages using their desktop computers and standard e-mail applications. Desktop Call Control (DCC) allows users to prioritize and route incoming calls accordingly. Text-to-Speech allows travelers and mobile workers to access and respond to e-mails by telephone. With PathFinder, the phone, the computer and the person converse, allowing its users to become productive in new and ever-changing ways.

PathFinder starts as a fully-featured Voice Processing System, offering:

  • Voice messaging
  • Auto-attendant
  • Optional Chalk Talk Module for schools

When connected to a Local Area Network (LAN), PathFinder becomes an advanced communications center, or “server,” offering additional, optional modules such as:

  • OneLook Unified Messaging (POP3/IMAP4 standard)
  • Desktop Call Control (DCC) and Desktop Mailbox Editing (DME)
  • VPIM Networking (Voice Protocol Internet Messaging Standard )
  • Text-to-Speech for e-mail reading over the phone

As a Windows-based voice processing server, PathFinder can be connected to a LAN,WAN,VPN, or even the Internet. PathFinder uses TCP/IP, the standard protocol for client/server applications.

Voice Messaging Made Simple
PathFinder integrates easily with most popular telephone systems and offers a host of administrative and user conveniences.Administrators will appreciate the Windows®- based programming screens, remote access, easy reporting and upgrade capabilities. Users will value such features as message speed and volume control, date and time stamp,multiple greetings, personal distribution lists, call screening, message forwarding and paging capability.

Advanced Auto Attendant
PathFinder allows for operator-free call reception and transfer for any or all or selected lines and times.With an unlimited number of auto-attendant menus, PathFinder will meet the requirements of both simple and complex call routing applications.

OneLookTM Unified Messaging
OneLookTM Unified messaging allows all messages – voice, e-mail, and faxes, to be received in one convenient location, a user’s e-mail inbox. PathFinder uses POP3 and IMAP4, which are open standards that allow integration with several e-mail applications, such as Microsoft Outlook and Outlook Express. OneLookTM,Desktop Call Control (DCC) and Desktop Mailbox Editor (DME) are sold together on a per user basis. (5 users, 100 users or site license)

Desktop Call Control (DCC)
Desktop Call Control is a powerful tool that enables users to interact with an incoming PathFinder call from their desktop PC prior to answering the call. Users can set DCC up so the callers must first identify themselves by stating their name or entering their telephone number,whichever the user prefers.

Users then have a variety of options to choose from in handling the call:

  • Accept the call
  •  Hold the call
  • Send to voice mail
  • Transfer the call
  • Play a message to the caller

Additionally, specific call handling rules can be set up to differentiate high-priority calls from low-priority calls and route them accordingly, without user intervention. Desktop Call Control uses TCP/IP so it can be used to alert remote PC users even over the Internet, of all calls.

Desktop Mailbox Editor (DME)
Desktop mailbox editor is an administrative tool that allows users with a sound card and microphone to customize their mailbox greetings from the desktop. This enables subscribers with special scheduling requirements to easily customize their mailbox greetings accordingly. As many as nine time-sensitive greetings can be recorded. The desktop mailbox editor also allows the user to have desktop control of:

  • Name and password
  • Notification settings – the user can choose to be notified based on; dates, time-of-day, day-of-week, urgent, mailbox ID or e-mail address of message sender.
  • E-mail contacts and responses – the contacts database stores a user’s personal list of names, telephone numbers, and e-mail addresses.This user-maintained list will enable the user to reply to a voice mail message by auto-dialing the contact directly, or sending a pre-written e-mail response.Yes,with PathFinder, you can listen to a voice mail message and reply with an e-mail message.To automatically dial a party in response to an e-mail message, simply dial “60” while listening to their message.To send an e-mail response, dial “54” then choose from one of the nine pre-written e-mail responses, all from your telephone.

 

ChalkTalk Option Module
ChalkTalk is an automated information system specially designed for elementary, secondary and high schools. ChalkTalk is an optional module for PathFinder that offers features that are invaluable to schools, such as:

  • Homework hotline
  • Substitute teacher locator
  • Absentee student notification
  • School closing or emergency notification
  • Student activity hotlines
  • Question and answer sessions

The useful import Function Allows a database (in Excel format) to be imported and used to create call lists. ChalkTalk is not limited to school environments. Any business requiring automated outbound calling can increase productivity by using ChalkTalk.

Text-to-Speech E-mail Reading Option Module
Perfect for the traveling business person or mobile workforce, PathFinder can be called upon to read e-mails over the telephone.Using a synthesized voice, the PathFinder first reads where, when and who the e-mail came from, then proceeds to read the body of the e-mail. Users can choose to reply to the e-mail with a pre-written response using DME, send a .wav file, or they can have the PathFinder look up the sender’s phone number, dial it and speak directly to the Sender.

VPIM Networking
VPIM Networking provides convienient methods for exchanging messages between multiple PathFinder systems utilizing the LAN/WAN/Internet as the transport medium.

 

PathFinder IS 12 port In Skin Voice Mail w/ Unified Messaging and Fax

A powerful voice messaging platform is critical to the success of any business.

PathFinder IS delivers features typically available only on larger, server-based systems. PathFinder IS provides most of the robust features of Vodavi's server-based Digital PathFinder messaging platform and delivers them in an In-Skin solution for the XTS-IP and XTSc-IP product platforms.The hardware installs directly into the XTS system cabinet, making it a feature-rich and cost-effective voice mail solution for small and medium-sized businesses. PathFinder IS is a 12 port system with unlimited mailboxes and over 200 hours of message storage.The most popular features of PathFinder IS are:

Automated Attendant

The Automated Attendant feature allows for operator-free call routing and transfer after hours or anytime, thus streamlining your operations. Dial-by-name can also be used to help callers find the correct extension. Park and page is a unique feature that allows callers on hold to page the intended call recipient throughout a facility.*

Answering Machine Emulatio

Screen calls by listening to voice mail messages as they are being recorded. You can pick up the phone and speak with the caller directly, or simply monitor the incoming message for follow-up at a later time.This allows users to enhance productivity by screening for important calls.

Locator Featur
In addition to cell phone and pager notification, a series of attempts can be programmed according to the users preference using the locator feature. This helps to ensure that important calls are not missed. For example, if there is no answer at an extension, an alternate extension may be attempted, or the call can be forwarded to a cell phone before the option of leaving a voice mail is triggered.

Fax Management
Incoming faxes can be automatically routed to an appropriate fax machine for delivery. Alternatively, using OneLook Unified Messaging, faxes can also be delivered to the users e-mail Inbox.**

One Touch Record
Save those important conversations with one touch record. When the conversation becomes too detailed for note-taking, or you simply want to record a conversation for playback at a later date, One Touch Record is an invaluable tool.

PathFinder IS has several built-in features:

Answering Machine

Group Distribution Lists

Park & Page

Password Protection

Emulation/Live Screen

Cell Phone Notification

Incoming Caller ID

RAN Announcement Mailbox

Automated Attendant

Centralized Voicemail for Networked Environments

Menu Routing

Smart Transfer

Automatic Routing

Dial-by-Name

One Touch Record

Time & Date Stamp

Cascading Menus

Flag Messages w/special delivery options

Pager Notification

  

Below are the only feature differences between the In-Skin

PathFinder IS and Vodavi’s flagship Digital PathFinder. Customers that do not require features exclusive to Digital PathFinder can take advantage of this robust messaging platform for a significantly lower cost of ownership.

 

Pathfinder IS

Digital Pathfinder

Features

    

Capacity

200+ Hours

Unlimited

Mailboxes

Unlimited

Unlimited

Ports

12

4-48

User Features

    

Chalk Talk (optional)

 

X

Spanish Prompts

  

X

Text-to-Speech (optional)

  

X

Unified Messaging(Optional)

5 Licenses Included

X

 

Special Features
The following three features are licensed on a per user basis. PathFinder IS comes standard with five OneLook user licenses. Adding users is easy, just tell your Vodavi Authorized Dealer how many licenses you need. Each user license grants access to all three features.  

OneLook Unified Messaging
With OneLook Unified Messaging, users can receive ALL forms of communication… e-mails, FAX and voice mail messages, in one central location – the user’s e-mail Inbox. This increases productivity by enabling users to quickly sort and share messages, even with users outside the house system.

Desktop Call Control
This feature allows users to interact with an incoming call from their desktop PC screen. Users can accept the call, send to voice mail, place the caller on hold, transfer the call, or play a unique message to the caller, all without ever having picked up the handset. When used in combination with Caller ID information, this is a powerful productivity tool.

Desktop Mailbox Editor
Users can customize their mailbox greetings using their PC. For this, a sound card and microphone are required. More useful is the e-mail contacts database of Mailbox Editor. Users that keep their contacts up-to-date can reply to a voice mail with an e-mail message, or auto-dial a reply call directly while listening to a voice mail message. These features are great for busy professionals and traveling employees.

* Paging equipment required.
**Incoming FAX support for PathFinder IS .... Hardware upgrade required. 

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PathFinder IP Voice Mail System

Vodavi’s popular Windows-based voice messaging system, PathFinder, now has a pure-IP sibling engineered specifically for TeleniumIP.

 

Platform
PathFinderIP resides on a PC or server running Windows XP® Professional.  A complete turnkey system is available. There are no special telephony interface boards required. Fax is supported through the use of modems.

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For businesses looking to add voice mail to their operations with minimal capital investment,Vodavi’s In-Skin FLASH Voice Mail system is the solution. Compatible with the XTS-IP and the XTSc-IP telephone systems, this is a card-based voice mail unit that slides right into the main system cabinet. What could be simpler? The XTS-IP In-Skin FLASH unit comes complete with 8 ports of voice mail and up to 64 mailboxes. The basic configuration comes standard with 3 hours of message storage, and can expand to 9 hours of storage with a memory expansion card.

XTS-IP In Skin FLASH Voice Mail

The XTS-IP In-Skin FLASH voice mail system comes with a host of productivity enhancing features:

Automated Attendant

Answering Machine Emulation

Outbound Notification

Fax Detection

One Touch Record

Special Announcements

Automated Attendant
Elevate Your Professional Image
The Automated Attendant feature allows for operator-free call routing and transfer after hours or anytime, thus streamlining your operations. Dial by name can also be used to help callers find the correct extension.The attendant menu can be set up to offer as many as five routes, or options, for callers to choose from.

Answering Machine Emulation
Choose the Calls You Want to Take
Screen calls by listening to voice mail messages as they are being recorded. You can pick up the phone and speak with the caller directly, or simply monitor the incoming message for follow-up at a later time.This allows users to enhance productivity by screening for important calls.

Outbound Notification
After Hours Messaging Service
To help ensure that important calls are not missed, the voice mail system can automatically notify a pager that a message has been left, thus speeding customer service response times after hours or on weekends.

Fax Detection
Why Pay for an Additional FAX Line?
Incoming faxes can be automatically routed to an appropriate fax machine for delivery.This can eliminate the need to pay for a unique incoming FAX line.

One Touch Record
Save That Important Conversation
Save those important conversations with one touch record.When the conversation becomes too detailed for note-taking, or you simply want to record a conversation for playback at a later date, One Touch Record is an invaluable tool.

Special Announcements
Keep Your Customers Informed
Special messages can be placed in an announcement mailbox for playback to callers. Frequently asked questions, such as directions to your facility, event dates and details, etc, can be recorded and accessed by callers using the auto-attendant.